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Help at Your Fingertips
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We're very sorry if you are having trouble using our site. Our goal is to make things as easy for you as possible, unfortunately due to the many different combinations of browsers and computers that our visitors use, that isn't always possible. This site currently supports recent versions of the Internet Explorer browser. Most visitors using recent versions of Netscape will also have no problems using this site, but some Netscape users do have problems. These are often caused by the way in which the user has their computer set up. While we would like to have 100% of all visitors see the site the same way, our budget does not allow us to go to that expense when over 85% of our visitors use a supported version of Internet Explorer and the remaining small percentage use all other browsers combined.
If you are having trouble using our site, please browse the tips and articles that we have provided below to help you improve your site experience. If you continue to have problems, Internet Explorer is available from Microsoft at http://www.microsoft.com/windows/ie/downloads/default.asp as a free download. Of course, we are always eager to hear your input, so if you have feedback, good or bad, please to let us know about your experience.
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How you have your screen resolution set will change the way that you see this site. A higher screen resolution setting will let you see a larger section of our Web pages at once.
Our pages require a minimum screen resolution setting of 800 by 600 (Super VGA) for access without sideways scrolling.
If you are not able to see all of our page display, you may wish to adjust your screen resolution. Here's how...
Using Windows 95, 98, NT or XP
From the 'Start' menu on the bottom left corner of your screen, choose 'Settings'. From the sub-menu that appears, choose 'Control Panel'. Double click the 'Display' icon, and choose the 'Settings'. Single click on the left mouse button and keep it held down while you slide the 'Desktop Area' section left or right until you see the resolution that you want to choose.
You may want (or wish) to 'test' the new setting before applying it. If so, follow the instruction prompts according to your Operating system.
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Your computer "cache" takes information that you see on a Web site and temporarily stores it on your computer. Your browser automatically does this for you and is not controlled by the site or sites that you are visiting. Similarly, AOL and other Internet service providers store copies of frequently accessed Web pages to help speed up how quickly you can access the information on them. These copies do not always contain the most recent information available on the site being "cached". To help you get the most recent information, you may need to clear your cache periodically.
Using Internet Explorer 4.0 - Choose 'Internet Options' from the 'View' menu at the top of your browser window. In the 'Internet Options' sub-menu, pick the 'General Options' tab. Choose the 'Delete Files' button, then confirm (click 'ok') that you want to delete all temporary Internet files. Click 'OK'.
Netscape Choose 'Preferences' from the 'Edit' menu at the top of your browser window. From the 'Preferences' sub-menu, choose 'Network Preferences'. Another sub-menu will appear with several more options. Choose (double click) 'Advanced', then choose the 'Cache' option. Click both 'Disk Cache' and 'Memory Cache', then choose 'OK' in answer to the verification prompt. Exit the 'Preferences' menu.
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This problem usually occurs because of a typo or other error in the link you clicked on, or when a page has been moved. It is very common when a site is new.
To solve the problem, try checking the address (URL) that appears in the address bar of your browser for obvious typos. If you don't see an obvious problem, please let us know. Please include the address of the page that you were visiting when you tried to click on the link, as well as the name of the link that you were trying to reach.
If you receive the 'Document Not Found' error when using a bookmark, the page to which the bookmark is pointed may have been moved or changed. Try browsing to the page in the Web site, then create a new bookmark to the page.
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A symptom of this problem is an error message that is displayed when you try to submit a form. The message says: "Data Missing: This document resulted from a POST operation and has expired from the cache. If you wish you can repost the form data to recreate the document by pressing the reload button."
The error generally occurs when you try to submit a form in a browser that is not properly set up to store Web pages on your local machine (cache). To make this site easier to use, we do a lot of work behind the scenes as you move through the site and request pages or fill out forms. To keep the site working quickly, we ask your browser to store some of the data that you are using. Newer browsers have no problem with that, but if you are using some versions of Netscape, or if you do not have enough browser cache allocated, you will receive an error message.
To resolve the problem, your best bet is to use a current version of Internet Explorer when using this site. It is free for download from Microsoft. If you need to use Netscape or an older browser, please configure it to cache Web pages that you've visited. When using Netscape Navigator, for example, try the following:
From the browser menu, choose "Edit," then choose "Preferences" from the pull-down menu that appears. Double click the "Advanced" section in the dialog box and choose the "Cache" category.
Set either or both the Memory Cache or Disk Cache to at least 10 megabytes, then cick .
This will allow your computer to "remember" Web pages that you have visited. Try submitting the form again. If you still receive the same error, increase the cache amount until the error stops and the page processes. If this doesn't solve the problem, then you will not be able to process the form using your current browser. In this case, we apologize for the inconvenience, but ask you to understand that the wide array of browsers and computer setups used by visitors makes it too expensive to ensure that the site works for every configuration.
This site is fully tested in Internet Explorer -- a browser used by over 86% of all Internet users, and we are committed to resolving any problems that Internet Explorer users may experience. If you are using Internet Explorer and you run into a problem, please contact us. Please include the address of the page on which the error occurred, the text of any error message that you received, and (if at all possible) a copy of any text that you were trying to submit by form. (You can usually get this by using the back button of your browser until you get the form contents, then highlighting the contents by dragging your mouse over them and using the copy command on your browser's "Edit" menu.
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As you browsed our site, you may have discovered areas where you were invited to share content with our other visitors and members. If you were kind enough to invest your time in making a content suggestion, we want you to know that we truly appreciate your effort! And, of course, if you don't see your content displayed on the site right away, you may be concerned.
If information that you added to the site appears to be missing, it is likely that it has not yet been approved by a site editor or administrator. To check the status, log into the site, click on to "My Virginia Oaks" in the side navigation menu under "Member Options," and then choose the missing entry type from the navigation menu "ABOVE" the "General Options" menu. Find your entry in the list and check the status -- if it says that you have "New" or "Changed" items, please be patient; the site is working exactly as it is supposed to work.
To protect the site against possible tampering, any changes by someone other than a site administrator or editor must be approved before they are made available to the public. When you first add an entry, the entry is in status "New." The administrator or responsible editor is automatically notified by e-mail that a new entry has been received and receives a link to check your entry. The administor should then change the status to "Public" if the content meets the site guidelines. Anytime that you make a change, this procedure is repeated and your information is temporarily removed from public display.
Please allow up to one week for a change to be approved, but in most cases, we will do our best to approve entries within 24 hours of submission.
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For security reasons, information that contains resident addresses or phone numbers if available to verified neighborhood residents only.
In order to be verified, you must first register on the site. Your information is then checked by the site administrator and your membership status is changed. This may take up to several days. Once your registration is verified, you can simply log in and go to the Community section of the site. So long as you are logged in, babysitter, playgroup, and resident directory links will appear as part of your side navigation menu. Once you log out, the links will disappear until you log in again.
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Trying to access a restricted page or area of the Web site may result in a "Permission Denied" error or in an error message advising you that you are not authorized to view the requested page. You may get this page even though you are a registered member or administrator if you have not yet logged in, or if you have taken a long time to complete a form.
To resolve the problem, try logging in. If you are not yet a site member, complete the member registration form. You can usually recover the information that you put into your form by using the back button of your browser once you are logged in. In many cases, submitting that form will work just fine. If you receive an odd error message, try opening a new browser window. Log in and then request a new copy of the form. In your old browser window, copy the information that you want to transfer to the form by highlighting (dragging your mouse cursor over it while holding down the mouse button) and using the copy/paste commands in your browser's 'edit' menu.
If you still receive an error message denying permission, and you feel you have a legitimate reason to access a restricted document or form, please contact us.
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SITE HELP OPTIONS |
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GENERAL OPTIONS |
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MEMBER OPTIONS |
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